Our Staff

We know the value of an exceptional team. We know also that we deliver industry training and consulting services second to none and that our team is the secret... as is yours! Our promise is to take you to where you want to be, to help you identify the best way to get there and simply, to practice what we preach.

The Animal Industries Resource Centre/Crampton Consulting Group is proud to have on board Veterinarians and Veterinary Nurses who have excelled in the veterinary profession and are committed to passing on their wealth of experience and knowledge. Many of the staff fulfil the roles of assessors, tutors, workshop co-ordinators, career advisors, job counsellors and professional colleagues. We have staff that excel in the departments of Accounting and Administration and all our staff will help you in your quest to further your skills and knowledge.

Mark Hardwick
General Manager - CCG

Having spent the last 15 years in the training and communication field, Mark has motivated and inspired young people to achieve personal and professional goals. He has previously facilitated a national youth unemployment group called ‘Breaking The Cycle’, and has spent time concentrating on improving the communication skills with both adults and children alike. Mark has been applying these skills and supporting the veterinary industry for the past 10 years. His primary role at the Animal Industries Resource Centre is that of General Manager, however he continues to consult with, and train, veterinary nurses, veterinarians, practice managers and industry bodies.

As an Accredited DISC Trainer and CCG Consultant, Mark continues to support and guide CCG clients to achieve excellence in communication and professional practice. This process assists them in reaching their goals in the workplace – a concept Mark is committed to.

Sue Crampton
Strategic Development Trainer and Lead CCG Consultant

Sue graduated in the UK as a veterinary nurse in 1982. After working in the USA and Hong Kong as a veterinary nurse, Sue settled in Australia. Sue worked in a variety of mixed practices before forming the Australian Veterinary Nurse Resource Centre with her partner Mark Hardwick. Sue is acknowledged as a leading speaker, trainer and consultant across Australasia in the areas of communication, customer service, staff management and practice development.

Sue has a Bachelor of Business, majoring in human resources and marketing and also focuses her time on working as the HR Manager for Provet Group of Companies. 

Tania Small
International Operations Manager/ CCG Consultant

Tania's job role encompasses many areas including overseas portfolio management and client relations, business development, and budgets. Tania has worked for AIRC/CCG for the last eight years. In total, Tania has worked in the animal care field for the last 15 years predominantly as a Veterinary Nurse (general practice and emergency) and also included shorter work stints in Animal Management, welfare and behavioural training. Being passionate about not only the animal care industry, but also the people working in it, Tania is currently undertaking a Bachelor of Science majoring in Psychology through the University of Southern Queensland. Stress management and organisational psychology being her interests in this field. Her own form of stress management and primary hobby is art, in particular oil painting. Tania is presently living and working in Hong Kong.

Janine Temple
General Manager - Education & Training/ CCG Consultant

Janine is an innovative professional with extensive experience in working with people and technology to deliver quality business solutions in competitive markets. Janine has gained knowledge from professional development in areas such as Business Management, Leadership, Coaching, Sales, Marketing, & Human Resources. She is passionate about motivating and inspiring people and has a consultative leadership and management style. Throughout her career Janine has demonstrated strong leadership and organisational abilities. She has a proven ability to develop and implement new business opportunities that improve operating procedures, budget outcomes and service delivery. Her passion for innovation and excellence have been enhanced by experience and formal qualifications in obtaining a Bachelor degree in Business Marketing & Human Resources.

Janine has being involved in the Veterinary industry for over 18 years. She initially spent 12 years in mixed veterinary practice, as veterinary nurse and practice manager and later moving into coaching and business development.

In her position as General Manager -Education & Training/ Consultant for CCG, Janine conducts extensive on-site practice fitness consultations, providing strategic planning and business advice for improved operations which are directed toward taking practices to the next level.

Rosie Overfield
Client Development Manager/ CCG Consultant

Rosie’s role sees her coordinating the marketing and sales activities for AIRC as well as provide coaching, training and support to the veterinary industry.  Rosie holds a variety of qualifications including veterinary nursing, workplace training and assessment and a DISC accreditation. With a background in communications, journalism and photography, Rosie's passion is working with individuals and businesses to develop communication skills, marketing platforms and personal development programs.  Rosie is currently undertaking a Diploma of Professional Counselling to provide specialised support to both Provet colleagues and veterinary industry clients. Rosie is also equally committed to the welfare of communities and animal species both locally and overseas. She has four 'furry children' and sponsors a cheetah in South Africa and a family in Uganda.

 

With over 15 years experience in the veterinary industry, Amanda joined Crampton Consulting Group in 2008.  Graduating as a veterinary nurse in 1994, Amanda has since developed her passion for practice and business management. Her skills in this area have seen her excel as a sales representative, practice management software trainer and as a Practice Manager of a multi-branch mixed practice in rural Queensland. Amanda is currently completing her Diploma in Practice Management (Veterinary) and her love of technology means CCG clients can now benefit from her expertise in data analysis and interpretation to achieve business success.

 

Tracy Woodland
Enrolments and Internal Training Supervisor

As an AIRC Enrolments Officer, Tracy is responsible for all aspects of the enrolment and traineeship process for every course. On any given day she may be liaising with Government departments, performing student interviews or consulting with Course Coordinators about student matters. Tracy’s greatest thrill is seeing prevocational students succeed and go on to paid employment and re-enrol in formal accredited training as working nurses. Two teenage children keep Tracy busy but in her spare time she enjoys golfing with her husband Jeff, beach volleyball, socialising and cheering her kids on at their sporting endeavours.

Lauren Palmer
Enrolments Officer and AQTF Coordinator

Lauren works closely with Tracy to ensure enrolments are processed efficiently. This is a task that increases month by month due to growing student numbers. She comes from a strong background in retail training and management. Lauren also keeps busy managing her Arabian Horse Stud.

 

Ellyn Bonasia
Adminstrative Officer

Ellyn works closely with Tracy and Lauren in the administration and enrolments department. She has a Certificate III in Business and a Diploma in Business with a main stream in accounting.  She has many animals including a bird, 3 dogs and 4 horses and her weekends are filled competing with her horses in dressage, equitation showjumping and tent pegging.

 

Erin Croker
Consulting and Events Supervisor

Erin’s role is extremely diverse and sees her performing a large variety of administrative duties. These tasks range from overseeing the CCG administration team, and attending to the needs of the both the consulting and management teams. She liaises directly with clients, company sponsors and service providers to ensure a high level of service is offered. Erin has been working in office administration since 2001, and enjoys the challenge that this role provides her. Erin enjoys spending time with her loved ones, taking in the arts, photography, reading classic novels and walking her Border Collie, Riley.

Natalie Zofek
Workshops and Events Coordinator

As one of AIRC’s Customer Service Officers and assistant to the Events Coordinator, Natalie brings to the company a wealth of administrative and customer focused skills. She is behind the delivery of the “Practice with Confidence” Workshop Series. This role sees her amongst other responsibilities booking venues, taking registrations and sending logistics. Previously she has been employed as an Administrator with a mortgage company in the UK as well as within the retail sector. With a Certificate III in Business Administration, Natalie excels in managing the day to day administrative operations at the AIRC.

Kate Rasmussen
Training Coordinator

Kate is a training coordinator and works closely with Chantal and Alix to help our students reach their full potential. Kate comes to the AIRC with 8 years experience in the industry in both general practice and emergency nursing. She still maintains her skills by working at an emergency centre on the weekends. Kate’s menagerie of animals fills her spare time. She has two dogs, Tess and Greaser, two cats and three horses. Weekends when Kate is not working are filled competing with her horses in showjumping and dressage.

Kylie Hawkins
Consulting & Events Coodinator

Kylie has been working for the AIRC since November 2007 and is one of CCG's first point of contact in assisting veterinary practices with enquiries on in- house training, workshops and Certificate IV in Frontline Management. She has had a varied career as a kennel hand, zookeeper, practice manager and industry representative as well as a 20 year career as a veterinary nurse. Kylie gained her Diploma in Veterinary Nursing in 2002 and is the first Australian veterinary nurse to achieve accreditation from AVA/VNCA in recognition of competence, currency and dedication to the veterinary nursing profession. Kylie is an active member of the Qld SES and long-standing committee member of the Veterinary Nurses Council of Australia Inc. (Qld division). Her main interests are in behaviour, surgery and practice management. On weekends Kylie maintains her skills by working at her local veterinary hospital and is currently undertaking studies in Certificate IV in Frontline Management. She has a black miniature poodle named Charleegirl.

Carole Harvey-Stevenson
Technical Advisor and Special Projects

Carole has worked with the AIRC since 2001 as the resident technical advisor. Carole’s primary role is presenting workshops and lecturing on a variety of in-depth nursing topics throughout Australia and oversees. Carole has her UK nursing qualification as well as an Australian Diploma in Emergency and Critical Care. Her greatest achievement was receiving the Veterinary Technician qualification from the United States. She is one of only a few to hold this in Australia. Carole still remains hands-on in the industry working full-time at a Brisbane Veterinary Specialist and Emergency Centre.

Erika Gladman
Education & Training Coordinator

 

Chantal McKinlay
Training Coordinator

Chantal comes to the AIRC with over eleven years experience in small animal nursing. During that time she has achieved her Certificate IV in Veterinary Nursing as well as her Veterinary Nurse Technician certificate. Her main interests are in guinea pig care and small animal medicine. She maintains her skills working on weekends at a small animal surgery. In her spare time Chantal enjoys belly dancing, spending time with her husband, Justin, and playing with her two dogs Khan (Shitzu) and Genevieve (Wire-haired Dachshund).

 

Mik O’Leary
Technical Development

Mik graduated from University of Queensland in 1980 and has been in small animal veterinary practice ever since. Most of his working career was spent at a major small animal hospital in Hobart though he has practiced in most states of Australia as well as a year working in the UK. He has a keen interest in surgery and particularly enjoys the challenges of orthopaedics. After many years in full-time practice and part-time mentor to veterinary nurses, Mik crossed over to work as a full-time veterinary nurse trainer and part-time veterinarian, an arrangement he loves. He has undertaken additional study and research into online teaching and looks forward to the expanding possibilities there. Mik loves to travel at any opportunity and is an avid photographer.

Jane Roberts
Training Co-ordinator and Personal Training Consultant, Queensland

Jane has worked for the AIRC 2½ years as a work place trainer and assessor and student coordinator to diploma and technician students. Jane hopes to pass on her knowledge and experience to new up coming nurses whilst following another path in her veterinary nursing career.
Jane has been in the veterinary industry for 17 years. She qualified as a veterinary nurse in the UK and came to Australia in September 1999 to further her career. Since arriving in Australia she has completed her Diploma in Surgical Nursing and has extensive experience in Emergency and Critical Care nursing.
Following Jane from the UK came her 2 feline buddies – Freckle and Melanoma, yes his name is spelt correctly. Needless to say there have been some other additions to Jane’s family: Pimple, a stray cat rescued from work; a husband; and 2 gorgeous little boys. Jane likes to exercise, bake and travel when she gets the chance.

Alix Pollock
Training Coordinator

Alix has been a veterinary nurse since 1993. She qualified under the RCVS in the UK in 1998. After travelling the world with her husband, she emigrated to her husband's home town of Brisbane in 2003.

Alix has a keen interest in Avian/Exotics nursing and has worked as a nursing manager in a busy Brisbane clinic for the past two years. She still works part time for her husband in a busy Northside clinic to keep up her skills.

In 2004, Alix became a Personal Training Consultant for the AIRC. Her mission is to infect trainee nurses with her enthusiasm to be the best they can be. She splits her spare time between cooking, gardening, craft, comedy and teasing her two boofy cats, Junior and Dafydd. Playing with Dobby the Italian Greyhound and raising her two children. Alix is also a keen aquarium keeper with a six-foot freshwater tropical tank.

Helen Power
Personal Training Consultant, New South Wales

Helen has been veterinary nursing since 1982 and gained first qualification in 1984. She has been continually employed in small animal practice and currently works in a small animal practice with owner/vet/husband on the mid north coast of NSW. Helen has worked for Crampton Consulting Group/ AIRC since 2001. Her main roles are as a Workplace Trainer & Assessor with responsibility for approximately 40 Veterinary Nurse students and presenter for CCG practice training. Helen is the current chair of NSW Industry Advisory Committee and chair of National Industry Advisory Group for Veterinary Nursing. Great interests include red wine and good food. She has no current pets, although last dog lasted until 17 years of age. Helen enjoy travelling around Australia by small plane with her husband.

Michelle Storay
Personal Training Consultant, Victoria

Michelle qualified as a veterinary nurse in 1984 and has worked in a practices ranging from a busy small animal hospitals to specialist centres (dermatology). She has worked in a dedicated emergency and critical care facility for the last ten years where she is now responsible for the training of veterinary nurses there. Michelle has been with the AIRC since 2001 as astudent trainer and workplace assessor. She also presents workshops both nationally and internationally.

 

Liz Callaway
Personal Training Consultant, Tasmania

Liz has worked as a veterinary nurse in a small animal practice for over 9 years. She originally gained a Bachelor of Science (with zoology and microbiology majors) and started work in a vet practice to gain experience in laboratory work and soon discovered a passion for many other aspects of nursing, including critical care, physiotherapy and nurse training. She gained a Certificate IV in Veterinary Nursing in 2005. Liz began working as a Personal Training Consultant for the AIRC in January 2009 after having 3 years away from work to have two children. She believes that the benefits of nurses gaining further knowledge and qualifications can be of great benefit to not only practices but to nurses themselves, bringing increased job satisfaction.
She has 2 dogs (both adopted from the clinic, both with rare autoimmune diseases) and a cat (also clinic adopted, very healthy) and is married to a vet practice partner.
 

Jasmine Feeney
Personal Training Consultant, ACT and Southern NSW

Jasmine began working as a junior veterinary nurse in a mixed practice on the mid north coast of NSW gaining a passion for veterinary nursing. In January 2000 she moved to Sydney to begin studying for her Certificate in veterinary nursing and worked in a cat only practice for 1 year. She then had the opportunity to join the referral medicine team at the Sydney University Teaching Hospital at the end of 2000, completing her Certificate IV in veterinary nursing in 2002 and an advanced certificate IV in critical care and emergency nursing in 2003. Jasmine was the head of nursing at Sydney University Teaching Hospital for 5 years and has recently moved to Canberra where she is the nursing manager in a small animal practice. Jasmine is a personal training consultant for the Animal Industries Resource Centre for students in the ACT and Southern NSW areas.

She obtained accreditation through the VNCA in January 2006, a Diploma in Critical Care and Emergency Nursing in 2007 and has a special interest in intensive care nursing and oncology.

Jo Hatcher
Personal Training Consultant, South Australia

Jo started her career as a veterinary nurse in 1999, qualifying as a Certificate IV Veterinary Nurse in 2002. She then went on to study the Diploma of Veterinary Nursing Management and the Veterinary Technician Certificate. She worked as the Nursing Manager of a large four clinic practice in the northern suburbs of Adelaide before stepping out of the management role and back into general nursing as a senior nurse in a practice closer to home. Jo gained accreditation in 2008 and has a special interest in medical nursing, emergency and critical care and is very passionate about helping train veterinary nurses to realize their true potential and to be the best that they can be! She has two very demanding domestic cats at home and a beautiful Labrador X called Simba. Jo is an executive committee member of The Veterinary Nurses Council of Australia and is a personal training consultant for Animal Industries Resource Centre for students in South Australia

 

Dini Menrath
Human Resources Assistant

Dini is a HR Assistant for the AIRC and Provet Pty Ltd. Previously she worked for Provet for 8 years as the Business Development Manager for Provet IT & a Personal Assistant to the CEO and CFO. Dini has a strong background and commitment to the veterinary industry - both her father and uncle are Veterinarians! She is also a qualified hairdresser and have ¾ of a Behavioural Science degree which she hopes to complete one day. Her main loves in life is her family, travelling, hairdressing (only on weekends!) and the veterinary industry.

 

 

 

Amanda Peters
CCG Consultant