Any practice that has specific goals and objectives to meet… cannot meet them without the greatest asset they have … the people.
An effective and efficient practice team form the backbone to any successful veterinary practice. This boot camp, exploring your “internal customer service” strategies, will enable you to understand the wants and needs of those you work with, and how to effectively recruit, coach and maintain excellence in your practice team. Presented by Sue Crampton and Troy Wright, leading industry Human Resource consultants, you will be guided through areas such as:
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Successful and effective hiring processes for vet practice staff: Learn how to effectively recruit the right staff with meaningful and targeted interview and induction techniques
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Effective performance management and motivational strategies: Gaining high performance from the practice team
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How to appropriately coach staff through HR issues, disciplinary meetings and conflict resolution: Mastering problem solving and conflict management skills
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The importance of policies and procedures and how they support staff to perform successfully: Ensure consistency, currency and competency
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Avoiding the most common HR mistakes in the veterinary industry: Understanding the impact of the current industrial relations parameters to your practice.
To register your interest in future sessions:
Email us and we can keep you informed of when dates become available.