What is it like for a first time client walking into your practice?
How well do your staff do their job when you are not around?
Would you like to know that the money you have spent on training is well invested?
Our comprehensive Mystery Shopper program is specifically designed to identify the strengths, weaknesses and opportunities when dealing with clients. It's purpose is to improve customer service performance in the veterinary practice.
As a component of the program, trained personnel will conduct multiple contacts with your practice. These contacts are conducted with total anonymity and confidentiality.
There are a number of scenarios available for you to choose from, or you may like to tailer a scenario to your practice.
A comprehensive report will show you what you are doing well and what areas you need to improve on. This information will help you to streamline and focus on quality customer service for your valued clients as well as ensuring the practice develops and grows.
Phone 07 3621 6005 or email us to find out more information.