Understanding the culture, vision and values of any veterinary practice is becoming a necessary factor in practice success. To facilitate this, CCG professionals and key specialists will work closely with your practice team to establish strategic plans, business goals and performance analysis systems.
Practice Analysis Products
Learning what is most important to your team and your clients is critical for business success. After all, aquiring new clients and employees is 10 times more difficult and expensive than retaining existing ones. CCG offers a unique client and staff survey program which will assist your practice in pursuing greatness and increasing feedback frequency. Designed with the large or small business in mind, our online surveys allow for complete customisation of questions and data collection, allowing you to analyse your performance against your business goals. CCG have a suite of analysis products to ensure you get a clear snapshot of your practice, right now. These include Mystery Shopper Programs, Staff and Client Surveys and MPV Benchmarking Surveys.
Human Resource Systems and Solutions
CCG offers exceptional and comprehensive systems in the area of staff management, and valuable on-site support in designing and implementing key aspects of staff management and development. These include recruitment and selection systems, induction and orientation programs, job descriptions and performance reviews, policies and procedures, internal staff competencies and performance management systems.
Document Management System/Policy and Procedure Kit
With over one hundred policies and procedures and associated documents, and road tested by two hundred veterinarians across Australasia, our Document Management System (DMS) will save you time, space and paperwork. This simple software program is your own personalised e-Policy and Procedure Manual. It allows for easy integration of your existing practice documents as well as other Crampton Consulting Group programs and packages. Our Practice Fitness Coaches can ensure you and your team utilise DMS to its full potential and assist you to implement the business systems to achieve success.