Our extensive involvement in the veterinary industry over the past fourteen years means that we know just what is required when it comes to training your team. We know every practice is different, so our comprehensive suite of training options can be customised to suit your practice needs. For practices that seek an annual training plan the sessions can be linked, building on the participant’s knowledge each step of the way.
Specialised Customer Service and Technical Training Programs
Our customer service program includes topics such as planning and setting standards in client care, product knowledge systems, professional sales, the power of the telephone, managing difficult clients, communication with confidence and the ultimate veterinary receptionist.
Our technical training programs include clinical pathology, medical nursing, surgical nursing - theatre preparation and nursing skills, practical anaesthesia, emergency first aid and nurse consultation models.
Specialised Management Training Programs
Design your own management training sessions which can include your entire senior team or be tailored to specific groups within your practice. Our specialised programs include team development and behavioural profiling (DISC), supervisory and leadership skills, staff development tactics (coaching, mentoring and performance management), occupational health and safety and training tips.