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We face a lot of challenges in practice every day and good communication is one of the important skills you can bring to your colleagues and clients. This presentation will give you insight and sound practical skills.

Topics covered include:

• Understand importance of telephone
• Telephone communication
• On-hold and message taking
• Phone management
• Handling client complaints
• Your practice standards

This course should take approximately one hour to complete.

The National Industry Advisory Group for Veterinary Nursing has allocated 1 CPD point to this continuing education activity.

Covers the recruitment process from start to finish. Analysing the vacancy, preparation of job descriptions and selection criteria, advertising and short-listing, interview techniques, and making the final decision.

The National Industry Advisory Group for Veterinary Nursing has allocated 6 CPD points to this continuing education activity.

We face a lot of challenges in practice every day and good communication is one of the important skills you can bring to your colleagues and clients. This presentation will give you insight and sound practical skills.

Topics covered include:

• Reasons and presentations of difficult clients
• Understanding anger styles and the impact of body language and tone
• Personal skills and emotional intelligence
• Simple skills to manage the ‘difficult client’ experience
• Using Practice standards to prevent common complaints

This course should take approximately one hour to complete.

The National Industry Advisory Group for Veterinary Nursing has allocated 1 CPD point to this continuing education activity.

The course will give you a comprehensive introduction to basic in-house veterinary pathology procedure. On-going assessment ensures you understand as you go and a Certificate of Achievement can be printed upon satisfactory completion of final exam.

Topics covered include: use of the microscope and refractometer; understanding blood collection and storage; PCV and TPP; making blood smears; recognising normal and abnormal red blood cells; recognising white blood cells; performing differential white cell counts; understanding common biochemical and electrolyte tests; and biopsies, skin, urine and faecal tests.

This course should take approximately six hours to complete.

The National Industry Advisory Group for Veterinary Nursing has allocated 6 CPD points to this continuing education activity.

This course focuses on the theatre environment and maintaining the highest standard of asepsis. Included are tips and hints on introducing daily, weekly and monthly cleaning checklists and procedures. An absolute must for new nurses in the practice as well as those training new team members.

The National Industry Advisory Group for Veterinary Nursing has allocated 1 CPD point to this continuing education activity.

Since first diagnosed the 1950s Compassion Fatigue has become a growing source of concern for veterinary professionals. Compassion Fatigue can have severe detrimental effects on you both professionally and personally, including a decrease in productivity, the inability to focus, and the development of new feelings of incompetency and self-doubt.

• Understanding Compassion Fatigue.
• Factors that lead to traumatic stress.
• Identifying symptoms of emotional burnout.
• Strategies to prevent and relieve Compassion Fatigue.
• Limiting the spread of vicarious trauma in a veterinary setting.

This course should take approximately one hour to complete.

The National Industry Advisory Group for Veterinary Nursing has allocated 1 CPD point to this continuing education activity.

Answering the curly questions from your clients like "Why isn't this treatment working?" or "How did my cat catch this?" can be very challenging for the veterinary nurse.

This course thoroughly explores the conditions we work hard to prevent. It covers the basis of disease, viral and parasitic conditions, how they are spread and the effects they have on pets as well as people. It looks at basic nutrition and the diets we can recommend to our clients.

This course should take approximately six hours to complete.

The National Industry Advisory Group for Veterinary Nursing has allocated 6 CPD points to this continuing education activity.

Urinary catheter placement and care are a common part of veterinary practice, therefore it is important that the veterinary nurse understands reasons why they may be used, their placement and care.

This course covers:

• the reasons for their placement and type of catheters available for use in the veterinary field.
• patient preparation and techniques for male and female, dog and cat catheterisations
• in-dwelling catheter care and maintenance

This course should take approximately six hours to complete.

The National Industry Advisory Group for Veterinary Nursing has allocated 6 CPD points to this continuing education activity.

Venous Access catheters are an integral part of everyday veterinary medicine. It is important that the veterinary nurse understands the reasons for use, type, placement and monitoring of intravenous catheter. Learn about how to manage intravenous catheters (including central lines), arterial access, intraosseous catheterisation and parenteral nutrition.

This course should take approximately six hours to complete.

The National Industry Advisory Group for Veterinary Nursing has allocated 6 CPD points to this continuing education activity.