The course
We face a lot of challenges in practice every day and good communication is one of the important skills you can bring to your colleagues and clients. This presentation will give you insight and sound practical skills.
Topics covered include:
- Reasons and presentations of difficult clients
- Understanding anger styles and the impact of body language and tone
- Personal skills and emotional intelligence
- Simple skills to manage the ‘difficult client’ experience
- Using Practice standards to prevent common complaints
Motivating Staff is presented by Rosie Overfield. Rosie is an experienced and engaging speaker, trainer and consultant across Australasia in the areas of communication, customer service, staff management and compassion fatigue.
Duration: 60 mins
The National Industry Advisory Group for Veterinary Nursing has allocated 1 CPD point to this continuing education activity.
About ProSkills Focus Topics
ProSkills Focus Topics are recorded spoken and visual presentations of around 45-60 minutes. They are presented on a specific area by noted industry professionals. Your 5 day access allows you to review the material as often as you wish during that time.
Payments
Payments can be made online by using the 'Add to cart' link above. Your payments are processed securely.
After successful processing we enroll you in the course and receive course instructions within 2 working days. Contact onlinehelp@provet.com.au for any help.
If you prefer not to make payments online then download this ProSkills Registration and Payment form. Fill in the details and fax or post back to AIRC for processing.