IMPORTANT MESSAGE for our CLIENTS:
Coronavirus Response
Dear valued customers,
At Provet/Animal Industries Resource Centre, we continue to closely monitor the coronavirus and its impact across Australia, Hong Kong and the globe with a focus on the health and safety of our employees, customers and partners.
As you would be aware, across Australia and New Zealand, Provet, like many companies, continues to implement workplace regulations and guidelines from government and public health authorities related to COVID-19. In addition, Provet works in partnership with manufacturers, suppliers and global shipping carriers that are also taking the same precautionary methods to minimise the impact of COVID-19.
At this point in time, due to our commitment to our team and partners health and safety, we have directed our teams to cease face to face calls on customers. This decision, while difficult, we believe is the best course of action under the current circumstances. We are passionate about continuing to support and engage our partners as effectively as possible and our teams will adapt their service to now include phone and on-line contact and detailing.
This measure will be reviewed on a continual basis and we will continue to source up to date information to ensure we can support any initiatives to minimise any health risks to our team and business partners. We will communicate any updates immediately and we thank you in advance for your support and understanding in this unprecedented situation.
Should you have any immediate questions please contact us as outlined below.
Regards,
Simon Hellams,
Vice President & Managing Director ANZ
Sue Crampton
Business Manager Animal Industries Resource Centre and Crampton Consulting Group
AIRC communications
As we work to ensure our team are in a safe and comfortable work environment, please first consider communicating with us through email and LiveChat, we will ensure your questions are answered timely and with minimal frustrations.
LiveChat support
- Remains unchanged via www.ilearnlounge.com.au. Available as usual, between the hours of 8.30am and 4.30pm AEST (Brisbane).
- TIP: this is an easy and convenient way for you to chat to us about your studies.
Email support
- Student email enquiries remains unchanged
- Enrolment email enquiries remains unchanged (enrolments@provet.com.au).
Telephone support
Some situations require a conversation with us. Please call our usual office number +61 7 3621 6005 between the hours of 8.30am and 4.30pm AEST (Brisbane). This will direct you to a number that will best be able to handle your enquiry.
Bear in mind that the limited number of incoming lines means that your call may be sent to message bank. Please leave a message and we will endeavour to return you call with minimal possible delay.
Alternatively consider sending an email requesting a call-back. Just let us know your number and preferred times to call you between 8.30am and 4.30pm AEST (Brisbane) and we will have a team member contact you.
Workplace Assessments
All interstate and travel requiring overnights stays or flights has been suspended until further notice. Therefore, we will be offering students the ability to have their practical skills conducted via the Zoom.us videoconference platform or other mutually agreed medium.
We thank you for your understanding during this time and hope you all stay well and safe.